Always keep a copy of your proof of payment or the slip provided by the ATM in case it is required. Payments are loaded during the available hours. If you have made a mistake in your reference code, please contact the support line during office hours. Incorrect payment references can only be corrected during the payment support hours. Correct payments can still be loaded, but correcting a payment reference can only take place during payment support hours. Check your information page to see during which hours payments are loaded and when payment reference codes can be corrected.
Payments can take between 15 and 30 minutes to reflect on your prepaid device or software. If you have waited 30 minutes for your payment to be loaded and it has not loaded, please contact the support line with your proof of payment ready. If you have made a payment outside the payment loading hours, it can only be loaded the morning of the next business day.
We do not accept cheques and payments are only allocated to your account once they have been cleared by the bank. If a payment is not cleared by the bank, it will not reflect on your payment balance.
Mondays to Fridays: 08:00 - 21:00
Saturdays: 08:00 - 17:00
Sundays and Public Holidays: 08:00 - 13:00
Mondays to Fridays: 08:00 - 17:00
Saturdays: 08:00 - 13:00
Sundays and Public Holidays: 08:00 - 10:00 (ABSA only)